Shipping and Delivery Policy

Last updated: 20 August 2026

1. In short

We are a Perth manufacturer. You can either collect your order from our shop on Beaufort Street or have it delivered.

Some of our items are made to order, so please allow time, especially if you need something for a ceremony or a court date. If you have a deadline, tell us when you order and we will tell you honestly whether we can meet it.

2. Delivery costs

The price you pay on this website covers the goods only. It does not include delivery.

Because of the range of what we make, from a single jabot to a full set of academic regalia for a graduation, delivery is quoted individually rather than charged at the checkout.

Once you have placed your order we will contact you to confirm how you would like to receive it and what the delivery cost will be. You can also collect from our shop at 240 Beaufort Street at no charge.

You will not be charged anything for delivery without agreeing to it first. If the delivery cost does not suit you, you are welcome to collect instead, or to cancel your order for a full refund.

3. Where we deliver

We deliver anywhere in Australia.

We do not currently deliver overseas. If you are outside Australia and would like to order from us, please contact us before you order and we will see what we can arrange.

For large or institutional orders, such as a full graduation ceremony, a set of chambers or a school, please contact us directly rather than ordering through the website, and we will work out timing and delivery with you.

4. How long it takes

There are two parts to how long your order takes: how long we take to get it ready, and how long the carrier takes once it has left us.

Getting your order ready

• Items we hold in stock: within two business days
• Garments sized or cut to your measurements: treated as made to order, see below
• Made-to-order and special-manufacture items: four to six weeks

If you are graduating, please order as early as you can, at least four weeks before your ceremony, and earlier again if your regalia is being made to order. Contact us if your ceremony is sooner than that and we will tell you what is possible.

Time in transit

Once your order leaves us:

• Perth metropolitan area: 1 to 2 business days
• Regional Western Australia: 3 to 7 business days
• Interstate capital cities: 3 to 7 business days
• Regional and remote areas: 7 to 14 business days

These are estimates, not guarantees. They are business days and do not include weekends or public holidays. Delivery usually takes longer in December.

We send orders by Australia Post or by courier, depending on the size of the parcel and where it is going. Where a tracking number is available we will send it to you.

We do not offer an express delivery option through the website. If your order is urgent, please phone us on (08) 9328 4194 and we will do what we can.

5. Collecting from our shop

You are very welcome to collect your order from us:

240 Beaufort Street, Perth WA 6000 Monday to Wednesday: 9:00am to 4:00pm Thursday and Friday: 9:00am to 3:00pm Closed Saturday, Sunday and public holidays

There is no charge for collection.

Please wait until we tell you your order is ready before you come in. We will contact you by email or phone when it is ready to collect.

Please bring your order number or confirmation email. If someone else is collecting on your behalf, let us know their name beforehand and ask them to bring photo identification.

We will hold a collection order for 30 days. If you have not been able to get in by then, please contact us and we will make other arrangements rather than simply cancelling it.

6. Your delivery address

Please check your address carefully before you confirm your order. We send orders to the address you give us.

If you spot a mistake, contact us straight away on (08) 9328 4194 or info@regaliacraft.com.au. If we have not dispatched yet we can usually fix it. If it has already gone, we may not be able to.

If a parcel comes back to us undelivered, we will contact you and re-send it. A second delivery charge may apply if the address we were given was incorrect or incomplete.

7. If your order is delayed

If something is going to take longer than we told you, we will contact you and explain what has happened and when to expect it.

If a delay means the item will not arrive in time for the date you needed it, you can cancel and we will refund you in full. Please see our Refunds, Returns and Cancellation Policy.

8. Damaged, lost or missing deliveries

Your order is our responsibility until it reaches you. If it is lost or damaged on the way, that is for us to sort out with the carrier, not for you.

If your order arrives damaged, please contact us within seven days and send us a photograph if you can. We will repair it, replace it or refund you.

If your order has not arrived by the end of the estimated delivery window, contact us and we will chase it up.

Please do not sign for a parcel as received in good condition if the packaging is obviously damaged.

9. Hire items

If you are hiring from us rather than buying, the same delivery and collection arrangements above apply to getting the item to you.

Hire items need to be returned to us in person at 240 Beaufort Street. Returning them is covered in our Refunds, Returns and Cancellation Policy, along with what happens if an item comes back late or damaged.

10. Contact us

Phone: (08) 9328 4194 Email: info@regaliacraft.com.au Address: 240 Beaufort Street, Perth WA 6000

Regalia Craft Pty Ltd, ABN 97 008 697 603